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In the past, a person’s word was good enough to ensure that a promise would be kept, and this integrity is still a valued character trait today. Find out about the importance of integrity and how it can benefit both you and the restoration company you are contracting.

Getting started

After a fire, flood or other disaster has affected your home, you want to get back to a normal life as soon as possible. The last thing that you want is months of negotiating, reconstruction and setbacks due to insurance issues or unforeseen repair costs. When the information that you need is given to you up front, you can make an informed decision that will benefit you and your family.

Learn your responsibilities as a consumer by reading your insurance policy and asking the agent questions. They can give you tips for filing claims, dealing with the adjuster, and preparing your home for what comes next.

Integrity for the Consumer

As the consumer, you need to make sure that all your bases are covered. Inspect your home as soon as it is cleared for you to reenter, and use a digital camera to take pictures and video of the damaged areas. This can help solidify your insurance claim and also give a restoration company an idea of the job they will be handling for you.

Keep a list of the possessions in your home and their estimated value, and note the ones that have been damaged.  Open windows and do whatever you can to facilitate the drying of furniture, carpets, and other belongings.

Be careful of what you touch. Fires can leave a mix of chemical residues on surfaces, and disturbing them increases the potential damage and can also be dangerous for you. Let your chosen restoration company handle the initial cleanup.

Integrity for the Restoration Company

Just like other industries, some restoration companies are just out to make a quick buck. Make sure to choose a company that is reputable and licenced. Research their credentials and testimonials, and ask if they are IICRC certified. This means that they are trained to use the necessary equipment for emergency services of restoration in your home. Check with the Better Business Bureau and see if any complaints have been lodged against the company.

Read the contract fully before signing. If you have any questions about the cleanup process, expect a straightforward, understandable answer. Inquire about their policy if you are unsatisfied or if they fail to perform what they promise.

Once you as the consumer have done your research and preparation, a qualified restoration company can assist where you need it most. A company with trained staff that stand by their work can bring about a reconnection between a family and their home.